Are you ready to step into a role where your attention to detail keeps an entire operation moving? W.B. Mason is seeking a full‑time Returns Processor who thrives in a fast‑paced environment and enjoys being the go‑to problem solver. If you're looking for a position where your precision and initiative truly matter, this is your moment. Apply today and take the next step in your career.

WHAT YOU GET: PAY & BENEFITS Joining W.B. Mason means stepping into a workplace that values your time, your well‑being, and your future. You'll enjoy competitive pay , a Monday-Friday schedule with no weekends , and a benefits package designed to support every part of your life. That includes Blue Cross Blue Shield Health Plans with a $0 in‑network deductible, multiple plan options, superior Dental and Vision coverage, FSAs, a company‑paid cell phone plan with unlimited talk, text, and data (plus the option to add a family member for just $55/month per line), free EAP, company‑paid life insurance, a 401(k), Paid Time Off, and more. If you're looking for a role where you're supported, valued, and encouraged to grow, submit your application today.

RETURNS PROCESSOR: YOUR ROLE In this Returns Processor position, you'll step into the heart of our returns operation, where each day brings new challenges and opportunities to shine. You'll obtain credit for returned products from vendors, determine return statuses, update fulfillment systems, and maintain accurate daily records. As you move through your day, you'll identify potential issues on customer accounts, process returns through United and SP Richards WebScore terminals, collaborate with warehouse managers, manage cross‑dock accuracy, assist with receiving and same‑day orders, prepare UPS shipments, complete Damage Product forms, and support additional projects as needed. Your work ensures that every return is handled with precision - and that our customers continue to receive the exceptional service we're known for.

WHAT WE ARE LOOKING FOR

* Ability to lift 50 pounds * High school diploma or equivalent * Ability to read invoices * Excellent customer service and interpersonal skills * Strong attention to detail * Ability to organize and manage multiple priorities * Valid driver's license in good standing * Ability to converse, read, and write in English * Outstanding verbal and written communication skills * Excellent computer skills, including Microsoft Office

Preferred qualifications include prior experience in warehouse operations, returns processing, or customer account review. We're looking for someone dependable, proactive, and eager to contribute to a team‑driven environment. MATERIAL HANDLING EQUIPMENT This role may involve the operation of certain pieces of Material Handling Equipment (MHE). The company supplies and mandates training and certification on each individual piece of equipment prior to permissible use. Use of any equipment by an employee on which they are not trained and certified may result in disciplinary action up to and including termination.

LEARN ABOUT US: W.B. MASON W.B. Mason is one of the nation's largest privately held workplace solutions providers, offering everything from office supplies and furniture to janitorial and food service products. But what truly sets us apart is our commitment to people - the customers we serve and the team members who make our mission possible. We believe in honoring our history, fostering collaboration, and creating an environment where employees feel proud of the work they do. When you join us, you're joining a company that invests in your success, supports your growth, and values your contributions every single day.

Our initial application process is quick, easy, and mobile‑friendly, so you can get started in minutes. Take the next step toward a rewarding career with W.B. Mason.