Customer Account Specialist- Bilingual English/Spanish or English/Portuguese

As a Customer Account Specialist, you will play a pivotal role in maintaining and nurturing strong relationships with customers, ensuring their needs and expectations are met. You will support customers with their orders, address their concerns, and collaborate closely with our outside sales team to manage accounts effectively. This position offers the opportunity to work on impactful projects and partner with various departments globally to drive success.

Responsibilities

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
• Provide relevant information and recommendations to customers and Territory Sales Managers regarding our products and their parameters.
• Anticipate customer needs, identify potential issues, and develop solutions to improve service levels.
• Troubleshoot and resolve customer service issues.
• Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery.
• Partner with the sales team to identify opportunities for process improvement.
• Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure targets are met.
• Address customer concerns and escalate where appropriate.
• Log customer interactions, complaints, and resolutions into the CRM.

Essential Skills

• Order entry and management or sales support
• Bilingual in either English & Spanish or English & Portuguese
• Ability to work with deadlines in a fast-paced environment
• Experience with purchase order and logistics
• Proficiency in Microsoft Office
• Experience in a CRM and ERP environment; Salesforce or INFOR M3 are preferred

Job Type & Location

This is a Contract to Hire position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Auburn Hills, MI.

Application Deadline

This position is anticipated to close on Feb 9, 2026.