Salary: Fueling the business of fun. Not just a game-changer, its a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embeds platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected. We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere. We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no ones having more fun than us. Position Summary The key responsibilities of theSupply Chain and Logistics Coordinator are 1. Ensure the accuracy between physical inventory and ERP inventory movements, 2. Coordinate with vendors and internal team members on inbound and outbound, domestic and international logistics, 3. Conduct inventory stock takes cycle counts at Embed and Third-Party Logistics locations, and 4. Adhere to prescribed departmental procedures to ensure customers receive support in a consistent and similar manner. Key Responsibilities Ensure the accuracy between physical inventory and ERP inventory movements. Conduct inventory stock takes cycle counts at Embed and Third-Party Logistics locations. Ensure the day-to-day ERP transactions are input, uploaded (csv files), and maintained accurately. Coordinate with vendors and internal team members on inbound and outbound, domestic and international logistics. Provide clerical support on inbound and outbound, domestic and international logistics. Receiving, picking, packing, and shipping if required. Escalate incidents proactively and in a timely manner. Triage inbound internal and external customer requests, prioritize tickets in the queue, and solve tickets accordingly. Depending upon the region, available and on-call to solve customer escalations if required. Adhere to prescribed departmental procedures to ensure customers receive support in a consistent and similar manner. Continuous improvement mindset and an openness to new approaches and solutions to enhance the supply chain and logistics process. Troubleshoot incidents raised by customers; provide timely and consistent responses via telephone, email, and any future channel. Communicate proactively with customers using clear, professional, and effective communication. Required Skills and Expertise 2-3 years experience working in supply chain and in a fast-paced corporate environment is . Bachelor degree in supply chain or equivalent education or work experience. Prioritising and balancing time among multiple activities. Troubleshooting, problem solving, and critical thinking skills. Organized and an attention to detail. Demonstrate good judgement using facts. Communicating both written (grammar and punctuation) and verbal. Natural desire to help people. Handling customers with patience, tact, and empathy. Intermediate level with Microsoft Excel, i.e., pivot tables, equations, etc. Intermediate level with Oracle NetSuite is or equivalent ERP work experience. Incessant desire to ensure accuracy of inventory and inventory moments. Special Requirements Some morning and evening calls are expected to coordinate activities with other in different time zones. Onsite third-Party Logistics visits are required Ability to: - Stand on hard surfaces for extended periods of time - Bend, squat, kneel, and lift heavy objects greater than 50 lbs (23 kg) if required - Work on ladders if required Must work in-office Tuesday, Wednesday and Thursday (additional days may be required by management) What do we offer PPO Medical coverage with four plan options to choose from based on individual needs PPO Dental & Vision (company paid for employees only) Life Insurance, Short & Long-Term (company paid) Accident, Critical Illness, and Hospital Confinement 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution) Paid time off to include vacation, sick, holidays, and birthday Free parking lot and access to fitness center in office building Robust Learning Management System for employee growth and development The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be a complex of exhaustive list of all the responsibilities, duties or skills that may be required or of benefit in this position. All employees may be required to perform other duties as assigned.