Business Operations Associate - AI Workflow Automation
Location: Los Angeles, CA, United States
Laurel's Mission to Return Time We're a team that is connected by time. Life has taught us its true value and finite nature. We value every minute and are on a mission to return time. And we live and breathe that mission in everything we do - from how we build our product that saves our customers time to how we operate as a company. Come work with a team that's intelligent yet humble, visionary yet gets things done. A team that's only getting started at cracking a problem that affects every person who uses a screen to work. Come build a company that will stand the test of time as we look to understand time itself. We all waste a staggering amount of time at work (~33%) because we have no idea where we are spending it. Worse yet, we continue to operate in a factory model that simply does not apply to creative work. Our big bet is that by understanding time, we'll be able to move away from it as a unit of value. In the future knowledge economy (lawyers, accountants, engineers), contributions will be assessed on value added, not the underlying time spent adding it. Ambitious mission to say the least, so where are we starting? We have created a new market category called Time Automation that automates the timekeeping process for professionals and allows us to collect time data at scale. Before Laurel, professionals had to manually record every six minutes of their day into antiquated timekeeping software. Not anymore. We are moving away from a world in which humans tell a machine what they did at work, to our version of the world in which the machine tells the human. We are looking for individuals who share our passion of returning time. Come join us on our journey as we spend time solving time. It will be a long road but if we're even half right, we'll change the way work is measured and performed forever. Why You Should Be Excited About Laurel: First-Mover Advantage : We stand as the global first movers in applying AI to time within professional services. Expertise in Technology and Domain : Our experience encompasses the development and deployment of AI tools tailored for professional services over many learnings. World-Class Team : We've assembled a team consisting of some of the foremost talents in AI, product development, and engineering within the tech industry. Exceptional Investor Support : To date, we've secured $55 million in funding from renowned venture capitalists worldwide, as well as notable individuals like Marc Benioff and Gokul Rajaram. Mission-Driven Organization: Our overarching mission revolves around restoring time to the global community, empowering individuals to focus on the three hours of impactful work each day while giving the remainder back to society. Laurel's AI-Time software has applications across many different verticals - with our initial foothold being enterprises in the professional services industry. This is a complex product that requires AI, a simple yet intuitive user experience, an agent and cloud-based integrations to capture a professional's digital footprint, and integrations into firms' billing and accounting systems. The Role We're hiring our first AI Workflow Associate, a critical new role that sits within Operations and is focused on driving step-function improvements across Laurel's business units-Sales, Marketing, Customer Experience, Finance, Legal, HR, and Internal Ops-by embedding AI and automation into the fabric of how we work. Your job is to help these teams do 10x more with fewer people. You'll be the person who connects the dots between messy workflows and powerful new tools. You'll lead the charge on identifying inefficiencies, evaluating solutions, managing rollouts, and tracking ROI. This role is equal parts strategist, builder, coach, and change agent. The right person will thrive on autonomy, love fast iteration, and get energy from helping others become radically more effective. What You'll Do Partner with leaders across the business to understand their workflows, pain points, and goals Evaluate and implement AI tooling to streamline, automate, or augment repetitive processes Own end-to-end rollout of AI/automation initiatives, including training, change management, and adoption Track and report ROI on implemented solutions-time saved, cost reduced, throughput improved Create playbooks and knowledge-sharing resources to scale impact across the company Act as an internal coach, helping functions level up their comfort and fluency with AI tools Manage vendors, negotiate contracts, and ensure all tools meet our security, compliance, and legal standards Maintain a living roadmap of initiatives, prioritize ruthlessly, and ship fast What We're Looking For 4-8 years in an operations, strategy, systems, or internal tools role; you likely have a consulting approach to work, and have a demonstrated history of working alongside the team to implement your proposed solutions. Proven ability to work cross-functionally in fast-paced, high-ownership environments; you collaborate effectively across teams, adapt to different working styles, and influence outcomes without relying on formal authority. Strong working knowledge of the AI tooling landscape (e.g., GPT-4, Claude, Perplexity, Notion AI, etc.) Comfortable with low-code/no-code platforms (Zapier, Make, Airtable, Retool, etc.) Sharp process thinker with a strong sense of "what good looks like" across business functions Lifelong learner with a strong bias for action and experimentation; a trusted thought partner who others across the business consistently turn to for perspective, collaboration, and problem-solving. Bonus: ability to prototype lightweight AI-enabled solutions (prompting, scripting, API integrations) Our Culture & Values At Laurel, we are mission-obsessed: to return time to the world. We believe time is the ultimate platform for human potential. Everything we do-every product decision, meeting, or hire-is guided by our core value: Sanctify Time. Some of our guiding cultural principles: Speed over consensus. We move fast, learn fast, and iterate fast. Focus on the #1 thing. We say no to good ideas so we can say yes to essential ones. Comfort with discomfort. Startups are messy. We rebuild every 6 months. Leverage over efficiency. We aim for 10x impact, not 10% optimizations. No theater of work. We cancel unproductive meetings and hold ourselves accountable to outcomes-not optics. Working at Laurel We are a lean, high-talent, high-trust team committed to building something that will stand the test of time. If you're excited to shape the future of work, contribute meaningfully, and grow quickly, we want to hear from you. Flexibility and Logistics Location: This role will be based in our San Francisco, Los Angeles or New York offices. We may consider exceptionally qualified candidates who are based in other locations in the United States and who are willing to travel to our offices at least 25% of the time. Compensation: Competitive salary, equity, comprehensive health coverage, 401(k), wellness/commuter/FSA stipends; for candidates based in New York, Los Angeles or San Francisco, CA the base salary for this role is expected to be between $110,000-$150,000 USD. Actual salary will be determined based on a candidate's experience, qualifications. Time Off: Flexible PTO and sick days, and a "life happens" policy-we've got your back Laurel's Commitment: We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal-opportunity employer committed to creating an inclusive environment for all employees. Not sure if you meet the qualifications? Keep reading... At Laurel , we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the status quo. If you're interested in joining us on our mission to return time, then we encourage you to apply, even if you don't perfectly match every single bullet on the job description. Laurel is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment, free from discrimination or harassment, for all employees.
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